Privacy policy

Privacy Policy
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Aicatsana Nedyac Trading Pty Ltd - ABN 97 654 843 535 - we take your concerns about the collection and use of your personal information seriously. We collect personal information from users of our websites in the regular course of doing business.

This notice describes our Privacy Policy, as per the requirements contained in the Privacy Act 1988, and the included Australian Privacy Principles and Information Privacy Principles respectively. By visiting miniaturecollectables.au, you are accepting the practices described in this Privacy Policy. This Privacy Policy sets out the type of personal information we collect from you and how we collect, hold, disclose and use that information.

Our Privacy Policy may be revised at any time without notice to you. This Privacy Policy represents the latest version of the Aicatsana Nedyac Trading Pty Ltd. Privacy Policy.

Information collected
Aicatsana Nedyac Trading Pty Ltd may collect, hold, disclose or use your personal information for the purpose of providing selected services to you and to ensure that you receive the best possible service. As an example, and without limiting the types of personal information we collect, we may collect your name, address, email, telephone number and accounting information such as your bank account details and credit card details including credit card number, credit card type and expiry date.

We also collect non-personal information. Non-personal information does not identify you as an individual. For example, when you visit our websites we may collect your Internet Protocol address, the type and version of the browser you are using or the referring URL; or we may collect and summarise user information in a non-personal, aggregate format for statistical and research purposes.

When used in this document, “personal information” has the meaning given to it in the Privacy Act 1988 (Cth). It is any information that can be used to personally identify you. This may include, but isn’t limited to, your name, gender, date of birth, address and contact details (including phone numbers and email addresses). If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

How we collect personal information
Through interaction with our websites, we will receive and store information that you provide or that is generated by your actions. For example, like many websites, we use “cookies,” which are placed on your computer (explained in more detail below). It lets us personalise your experience at our websites, tailoring the content to your interests. A number of companies offer browsers or utilities designed to help you visit websites anonymously, but if you use these browsers or utilities, it may limit your ability to use the websites features we offer.

The information we receive or can determine from your interaction with our websites includes your Internet (IP) address; login and password information to our websites and/or your Miniature Collectables account; email address; web browser type and version; operating system and computer platform; purchase history, which we may aggregate with similar information from other users; the full Uniform Resource Locator (URL) click stream to, through, and from our websites, including date and time; traffic data; cookie number; products you viewed or searched for; and/or areas of our websites you visited. We also may log the length of time of your visit and the number of times you visit and purchase from us. We assign you a unique internal identifier to help keep track of your future visits.

If you do not want to collect cookies to be used to collect your personal information, you may disable cookies through your browser. However, if you do disable cookies, you may not be able to interact with our websites or take advantage of the improved functionality that cookies enable.

Direct collection of information from you
Returns and exchanges
In connection with any returns, refunds or exchanges, we may ask for personal information such as your name, address, and telephone number for the purposes of detecting and preventing fraud.

Purchase follow-up and surveys
Following a purchase, we may send you a follow-up communication either thanking you for your business or inquiring as to whether you are satisfied with your new product.

Our websites
You can browse our websites anonymously. However, to order products and services from our websites, or to use special features or functions of our websites, you may be asked to provide personal information, such as your name, email address, postal address, telephone number, or credit or debit card information. We use this information to create your account, contact and correspond with you about your order, respond to your inquiries, and monitor functions or features of our websites that you may use.

Social media
Information that you have provided via social media pages, such as providing your name or contact details via the Miniature Collectables Private Facebook Group, Instagram or TikTok presences, may be used to contact you regarding issues or complaints registered via our social channels or other social media sites that we use.

Customer reviews and posted content
We may provide you with the ability to rate or review products or services we sell or otherwise post content on our websites. Any comments or reviews that you provide are accessible to all visitors to our websites, so you should use discretion when posting information and you should not post personal information. Aicatsana Nedyac Trading Pty Ltd has no responsibility if you do post personal information. Subject to the other provisions of this Privacy Policy relating to your personal information, you grant a perpetual worldwide non-exclusive license to Aicatsana Nedyac Trading Pty Ltd to copy, use and/or display any content that you post publicly on any of our websites or services.

E-mail communications
We provide email links on our “Get in Touch” page that allow you to contact us directly with any questions or comments you may have. We may receive a confirmation when you open any email that we send to you if your computer supports such capabilities. If you send us an email, we will retain such email and your email address for response. We also may compare our user list to lists received from other companies, in an effort to avoid sending unnecessary or duplicate messages to you.

How we use your personal information
We use your personal information to customise future website browsing for you, to improve our websites, and to provide you with information, promotions and offers. We will only ever use your personal information for the purpose it was obtained unless you consent to its use for another purpose or an exception applies under the Acts.

Personal and anonymous demographic information gathered across all channels is used to learn more about users who visit our site.

The primary reasons we collect personal information from you are:
To complete a sales transaction with you.
To place pre-orders on your behalf.
To fulfil your requests for products, services or information.
To limit the possibility of fraud or error when we process your transactions, refunds and/or exchanges.

We also use your personal information for other, secondary reasons, including:
– Customer service;
– To determine instances of fraud, particularly in relation to credit card use;
– Taylor our online content or in-store offerings based on your preferences;
– Measure and improve the effectiveness of our websites or our marketing endeavours;
– For other purposes as described in this Privacy Policy;

Sharing of information
Aicatsana Nedyac Trading Pty Ltd does not sell or rent our users’ personal information to any other party. Also, in the normal course of business, we may share some of your personal information with third parties acting on our behalf or as permitted or required by law.

We may disclosure of your personal information
1. To facilitate the operation of our business.
2. Government or regulatory bodies when necessary.
3. Our professional advisors when required.
4. If we are required by law to release information about you, we must cooperate fully. We may also disclose your information in order to investigate, halt, or take action regarding illegal activities.

Disclosure to third parties
Aicatsana Nedyac Trading Pty Ltd may use third parties to manage one or more aspects of our business operations, including the processing or handling of personal information. Where your personal information is disclosed to a third party, we will take all reasonable steps to prevent unauthorised use or disclosure of your information.

We may share personal information with such third parties to perform services on our behalf, such as
1. email communications.
2. data analysis.
3. fulfilling online orders.
4. processing payments via financial institutions.
5. sending marketing communications.
6. conducting research surveys.
7. verifying and validating information that you have provided to us.
8. delivering of products.

Security of information
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Aicatsana Nedyac Trading Pty Ltd takes appropriate steps to protect your personal information. However, we acknowledge that the Internet is not a secure environment, and any information you send to us via that method is sent at your own risk. We maintain appropriate safeguards and current security standards to protect your personal information, whether recorded on paper or captured electronically, against unauthorised access, disclosure, or misuse. For example, electronic records are stored in secure, limited-access servers; electronic data is stored behind secured encryption access; we use technological tools like firewalls and strong passwords, and we ensure our employees are trained on the importance of maintaining security and confidentiality of personal information. Although we cannot take responsibility for any theft, misuse, unauthorised disclosure, loss, alteration or destruction of data by a third party, we take reasonable security measures to safeguard against the loss, destruction, use, modification or disclosure of, or unauthorised access to, any personal information you have given us.

Aicatsana Nedyac Trading Pty Ltd has taken precautions to prevent the fraudulent use of your information on our websites. Aicatsana Nedyac Trading Pty Ltd has adopted industry-standard authentication procedures, as discussed below, to increase your protection while shopping with us online. This includes, but is not limited to, contacting our third-party providers for payment processing, fraud detection; card and merchant management and electronic bill presentment and payment. Third-party providers located in Australia may take action to determine the validity of your credit card and to detect any fraud issues prior to the completion of an online purchase.

Our third party credit card processor also may take action to determine the validity of your credit card.

SSL technology
Our websites use encryption technology, such as Secure Sockets Layer (“SSL”), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number.

Choosing a password
When you create an online account on our websites, you will be prompted to select a personal password. To maximise your level of protection, you should choose a strong personal password, which means that you should use at least 6 characters including a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your password and any account information. Aicatsana Nedyac Trading Pty Ltd will never send an unsolicited communication asking you for your password or requesting that you update your account credentials.

Change and updating our terms, conditions and policies
Whether or not you have viewed our “Returns/Exchanges & Shipping Policy”, “Our Privacy Policy” or “Terms and Conditions of Use” as a condition of use of our website/s, and whether or not you have chosen to not receive notices from us, those terms and notices will still govern your use of our website/s. We may update or change the aforementioned Policies at any time without notice, and as we determine is appropriate. It is your responsibility to review these policies for changes.