Refund policy

Returns and Refunds
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We strive to ensure that every product reaches you in perfect condition. Despite our thorough checks before packing, issues can arise during shipping. Therefore, please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so we can promptly address the issue.

Damaged goods - without additional cover:
We hold no responsibility for any damages incurred during shipping if additional cover is not purchased at checkout. We highly recommend purchasing this cover to protect your investment. Please note, this option is only available for purchases being shipped within Australia.

With additional cover:
If you opt for additional cover and your goods arrive damaged, please contact us immediately. Reach out via our website: www.miniaturecollectables.au or email us at: customercare@miniaturecollectables.au. We will guide you through the process of filing a claim and ensure a swift resolution.

ShipInsure – Additional cover can be added to your cart:
Toggle the "Shipping Protection" to opt in, Shipping Insurance is managed by ShipInsure.

FAQ: https://www.shipinsure.io/merchant-faq
Submit a claim: https://go.shipinsure.net/claims

Australia Post and Other Postal Carriers
Please note: We ensure all items are carefully packed using bubble wrap, sturdy postage boxes, and other protective materials to minimise the risk of damage during transit

Any damages incurred during shipping must be claimed by the receiver directly with Australia Post for compensation before a replacement can be issued, unless shipping protection was purchased.

Due to Australia Post policies, we, as the sender, cannot claim damages on your behalf and will not offer compensation if Australia Post rejects the claim. We also do not accept returns if the item has been opened or used.

Please note that damage to the card or box is not considered damage to the item itself, as packaging material is not sold as part of the item. Manufacturers design their packaging to protect the items inside, and therefore, we will not replace cracked blisters or bent cards unless shipping protection has been purchased.

For collectors who require items in mint condition, we strongly recommend purchasing shipping protection to guard against potential damages incurred by Australia Post.

No returns or refunds for change of mind
We maintain a strict no return or refund policy for change of mind after the purchase has been made. As such, we urge you to carefully consider your choices before finalising your order. All sales are final, and exceptions will not be made under any circumstances.

Contact information
For any inquiries or if you require assistance, please feel free to contact us through the following channels:

Instagram: www.instagram.com/MiniatureCollectables
Email: customercare@miniaturecollectables.au
Website: www.miniaturecollectables.au

Thank you for your understanding and cooperation. We value your business and are committed to providing you with the best service possible.